Customer service

Warranty & complaints

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Guarantee

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Mint15 gives six months warranty on the jewelry from the date of purchase. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.

Please contact Mint15 via the contact form , by email or by text ( WhastApp ). Mint15 will determine whether the warranty applies and the method of possible repair and shipment. If the defect applies for the warranty, I will take care of repair or replacement for free.

Note: the warranty does not apply to:

» discoloration of the metal due to contact with moisture, perfume and/or other cosmetics;
» wear, damage or breakage of jewelery or parts due to improper use, because the jewelery has fallen or has become stuck behind something;
» discoloration or wear of thread/cords.

Complaints

There is a possibility that something might happen which is not according to plan. We recommend that you first disclose any complaints by mailing us at info@mint15.com. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only).

As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.