You have the right to cancel your order up to 14 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. The shipping costs of the return are for the account of the customer and shipping is at the customer's own risk. These costs are approximately €1.82 per envelope (20-50 grams). Consult the website of your postal carrier for the exact rates.
If you exercise the right of withdrawal, the product will be returned to Mint15 in its original condition, unworn and in its original packaging. To exercise this right, please contact us via email@example.com or via the contact form. We will then refund the order amount due within 14 days after registering your return if the product has already been returned in good order.
4921 BB Made
You can use the return form. You can download it here: Returns form
Would you like to exchange a product? That's not a problem at all. You can contact firstname.lastname@example.org. However, you bear the costs of returning the product yourself.
Tailor-made jewellery purchased through the web shop is specified by order of the customer. The right of withdrawal does not apply to the custom-made jewelry, they can not be returned. The sale is final after successful payment.