Frequently asked questions


Frequently asked questions

On this page you will find the answers to the most frequently asked questions. Is your question not listed? Please feel free to contact us.

Could you wrap my order as a gift?

Orders are always wrapped as a gift. Do you want to have something packed separately, or pass on a message for the recipient? Please indicate this in the comments box when ordering.

I have a rush order, is that possible?

Usually this is possible, if you let me know what your wishes are as soon as possible, we will look for a solution together. Please note that unfortunately I have no influence on shipments, delays are always possible.

I made a mistake in my order

Please contact me as soon as possible and we will adjust your order.

Which countries does Mint15 ship to?

Can I track my order?

Netherlands: All orders from €75 are shipped with Track & Trace. If your order is below €75, you can choose to have it provided with Track & Trace (Mailbox Parcel).

Europe & Rest of the World:
All orders are shipped with Priority Express with Track & Trace. When your order is ready for shipment, the tracking code will be sent to you by email with the shipping confirmation.

I didn't receive my order yet, what to do?

Netherlands: All orders are sent via PostNL. In most cases they deliver the next business day. Occasionally there may be some delay, unfortunately I have no influence on this. Have you not received anything after a week? Please contact me.

Europe and Rest of the World: You can check the Track & Trace link first, to check where your order is. Please view the expected delivery times abroad here or contact me if you have any questions about your order or the tracking information.

What is the size of the bracelets?

Mint15 bracelets fit most wrist sizes. The size of the bracelets is adjustable from 16 to 19 cm. Read more about the sizes of the bracelets here.

How long will the jewelry stay beautiful?

How long the jewelry remains beautiful has to do with the thickness of the plating layer. The thicker this layer, the less quickly it will discolour. In addition, the speed of discoloration also depends on the acidity (PH value) of your skin. Some people have a certain acidity that jewelry is more resistant to. However, if you handle your jewelry with care, they can remain beautiful for a long time and they will not discolour or discolour very much. The stainless steel jewelry will never discolour. Read tips for maintenance here to keep your jewelry beautiful for the longest. Read more about the materials of the jewelry here.

How do I get the bracelets with clasp on easily?

It can be difficult to put on the bracelets with a clasp easily yourself. A trick is to extend the bracelet with a rubber band, paper clip or safety pin that you attach to the ring of the bracelet and hold it with the hand around the bracelet. Now you can easily reach the ring with the clasp of the bracelet to close it.

Is there a warranty on the jewelry?

Mint15 gives a one month warranty on the jewelry from the date of purchase. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.

Note: the warranty does not apply to:

» discoloration of the metal due to contact with moisture, perfume and/or other cosmetics;
» wear, damage or breakage of jewelery or parts due to improper use, because the jewelery has fallen or has become stuck behind something;
» discoloration or wear of thread/cords.

I am not satisfied with my order, what are the options?

It may happen that you are not satisfied with your order. Please contact me via the contact form, via email or via WhatsApp, and we will look for a suitable solution together. I would like to hear from you about what you are not satisfied with, so that I can continue to improve my service.